The Iconic
The Iconic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Iconic has 2.4 star rating based on 79 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend The Iconic to a friend or colleague.
- Rating Distribution
Pros: No communication, Late delivery, Online ordering.
Cons: Just find it hard to actually speak to someone in these cases, Can not talk to anyone by phone, Have not had any contact from the iconic customer staff at all.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Iconic has 2.4 star rating based on 79 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend The Iconic to a friend or colleague.
- Rating Distribution
Pros: No communication, Late delivery, Online ordering.
Cons: Just find it hard to actually speak to someone in these cases, Can not talk to anyone by phone, Have not had any contact from the iconic customer staff at all.Recent recommendations regarding this business are as follows: "I will never recommend iconic online to.any customer", "Go elsewhere", "Bad customer service", "Don’t buy", "Ok".
Most users ask The Iconic for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Got defective item and return delivery boy is disgusting
User's recommendation: I will never recommend iconic online to.any customer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerReturn an item under manufacturing warranty
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They didn’t give me my refund
Company fixed the issue and I have been provided with apology. Contacted everyday customer service and live chat until I finally got refund as I received faulty items and returned back for refund , they received items back but didn’t refund me so i had to chase them for my money
Preferred solution: Full refund
User's recommendation: Don’t buy
Endlessly chasing an order from 11 Dec with no follow up feedback
Preferred solution: Deliver product or service ordered
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Payment made but non receipt of items
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rotherham, RotherhamCan't contact u on line
Order issues
User's recommendation: Bad customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Albans, EnglandPaid for incorrect order Iconic product via Look Fantastic- scam on both counts as it exists on website but on closer research it looks like it’s been withdrawn so don’t send customers what you thi
- Good product seemingly withdrawn look fantastic therefore sent a
- No communication - fake website details
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMet their voucher agreement after numerous phone calls happy with the outcome Thanks Craig
- Cheap prices
- Inability to use vouchers
Preferred solution: Just to have been able to use voucher in first place
User's recommendation: Ok
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sydney, New South WalesMissing parcel which was supposed to have been dropped in a safe place
Delivery expected 2 weeks ago. Can't get onto anyone to make enquiries
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNy belt
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sydney, New South WalesCould someone please phone me back as your number is not connecting
User's recommendation: Absolutely love dealing with the iconic bought lots of things
Credit
Preferred solution: Someone to contact me please
Complain
User's recommendation: Don’t purchase Calvin Klein from iconic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marmora, New JerseySent to wrong address. Tried to cancel when ordered but couldn’t figure out how to do it. I then sent another puzzle to the correct address and want to send mine back
About
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THE ICONIC is a large online fashion and sports retailer. The company was founded in 2011. Its headquarters is based in Sydney, Australia. THE ICONIC offers a broad range of products under the following categories: Clothing, Shoes, Accessories, and Sport. There are dresses, jeans, ankle boots, wallets, watches, and many more. Featured brands include Fenty Puma, Forever New, Nine West, Running Bare, The North Face etc. THE ICONIC offers free returns for 100 days. An item should be unworn and unused with the original tags still attached. The company ships their merchandise across Australia and New Zealand. Available delivery options are Today, Tomorrow, Tonight, Within 2 Business Days, and On Saturday.
The Iconic is ranked 592 out of 4779 in Footwear and Clothing category
Australia
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